Terms of Service

Last updated: [date]

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These terms are the agreement between you and [Legal entity name, e.g. Your Company LLC] ("AI SME Hub", "we", "us") for the use of this website and our services. By subscribing or buying a service, you agree to them. If you are accepting on behalf of a company, you confirm that you are authorized to do so.

1. The service

AI SME Hub is a subscription service. While your subscription is active you can add requests to your request board, and we work on them in the order you set.

• Requests in progress: we work on one request at a time on the Essential plan and two on the Pro plan. You can keep any number of requests waiting in your queue.
• Delivery times: most requests are delivered in 2 to 4 business days. These are estimates, not guarantees. Larger requests are split into smaller deliveries.
• Waiting on you: when we need information, files or access from you, the delivery estimate pauses until we receive it.
• Revisions: revisions to a delivered request are included. A change that amounts to new work is treated as a new request.
• Fit: if a request falls outside what the service covers, we will tell you before starting. We may decline requests that are unlawful, deceptive or harmful.

2. Plans, fees and billing

• Subscriptions are billed in advance for each billing cycle and renew automatically until you pause or cancel.
• The Assessment is a one-time fee. If you subscribe within [number of days, e.g. 30] days, its price is credited toward your first month.
• Taxes are not included in our prices and are added where they apply.
• Third-party costs are not included. Software licenses, AI model usage and advertising spend are contracted in your company's name and paid by you directly. We will tell you the estimated cost before using a paid tool.
• Price changes: we may change our prices with at least 30 days' notice. The new price applies from your next billing cycle after the notice period.
• Failed payments: if a payment fails, we may pause work until it is resolved.

3. Pausing and cancelling

• Pause: you can pause your subscription at any time. Unused days of your current billing cycle are kept for when you resume. [Decide whether paused days expire, e.g. after 12 months.]
• Cancel: you can cancel at any time and there is no minimum term. Your subscription stays active until the end of the billing cycle you already paid for.
• Plan changes apply from your next billing cycle.

4. Refunds and first-week guarantee

First-week guarantee. If you are a new subscriber to the Essential or Pro plan and you cancel within 7 days of your first payment, we will refund 75% of that payment. The remaining 25% covers the work done during that week, and anything we delivered stays yours.

• The guarantee applies once per business, to your first subscription only.
• It does not apply to the Assessment, to renewals, or to a subscription you resume after pausing or cancelling.
• To use it, tell us in writing within the 7 days, by email or on your request board. We send the refund to your original payment method.

Other refunds. [Confirm: Outside the first-week guarantee, fees are not refundable once a billing cycle has started, except where the law requires otherwise.]

5. Your responsibilities

• Give us accurate information and the access we need to complete your requests.
• Share only materials that you own or have the right to use, and that do not break the law or anyone else's rights.
• Review every deliverable before you rely on it, publish it or use it with your customers.
• Follow the rules of the platforms where the work is used, such as advertising and email platforms.
• Keep your own backups of important data and systems.

6. Work created with AI

We use artificial intelligence tools to produce much of our work. You understand that:

• AI-assisted work can contain errors. We review what we deliver, but the final check before use is yours.
• We do not guarantee business results such as sales, leads, rankings or advertising performance.
• AI tools may generate similar material for other people, and the law in some places gives limited or no copyright protection to material created by AI alone.
• Our work is not legal, tax, accounting, financial or medical advice.

7. Ownership

• Your materials stay yours. You give us permission to use them only to provide the service.
• Deliverables: once you have paid for the period in which they were delivered, the deliverables are yours, to the extent the rights in them can be transferred.
• Our tools: our methods, templates, prompts and know-how remain ours. You receive a permanent license to use any of them that are built into your deliverables.
• Third-party components, such as stock images, fonts or software, remain subject to their own licenses.
• Showing our work: [Decide: We will not show your deliverables or name you as a client without your written permission.]

8. Confidentiality

Each of us will keep the other's non-public information confidential and use it only for the purposes of this agreement. This does not apply to information that is already public, that the receiving party already knew, or that must be disclosed by law. You understand that we use third-party tools, including AI services, to perform the work, as described in our Privacy Policy.

9. Third-party services

The service relies on tools run by other companies, such as the request board, payment processor, advertising platforms and AI providers. Their terms apply to your use of them, and we are not responsible for their outages, changes or decisions, including the suspension of an account.

10. Disclaimers

We provide the service with reasonable care and skill. Beyond that, the service and the deliverables are provided "as is", and we disclaim all other warranties to the extent the law allows.

11. Limit of liability

To the extent the law allows, neither of us is liable to the other for indirect or consequential losses, including lost profits or lost data. Our total liability for any claim related to the service is limited to the fees you paid us in the [number, e.g. 3] months before the claim arose.

12. Indemnity

You agree to cover claims made against us that arise from the materials you provide or from the way you use the deliverables in violation of these terms or the law.

13. Suspension and termination

We may suspend or end your subscription if you do not pay, if you seriously breach these terms, or if continuing would break the law. If we end it for reasons other than your breach, we will refund the unused part of the billing cycle you paid for.

14. Governing law and disputes

These terms are governed by the laws of the State of [state, e.g. Florida]. Any dispute will be handled by the courts located in [county and state], unless the law requires otherwise. Before starting a formal claim, each of us will first try to resolve the matter by talking to the other.

15. Changes to these terms

We may update these terms. We will post the new version on this page and, if the changes are significant, tell current clients by email at least 30 days before they take effect. Continuing to use the service after that date means you accept the new terms.

16. Contact

[Legal entity name, e.g. Your Company LLC]
[mailing address]
carlos.ramirez@sme-hub.com