Privacy Policy

Last updated: [date]

Draft. This document is a working draft and has not yet been reviewed by a lawyer. Highlighted text still needs to be completed.

This policy explains what information AI SME Hub collects, how we use it, and the choices you have. AI SME Hub is operated by [Legal entity name, e.g. Your Company LLC], based in Pompano Beach, Florida, United States ("we", "us").

1. Information we collect

Information you give us.

• Contact details: your email address and anything else you include when you use the contact form, email us or book a call, such as your name, company and message.
• Mini assessment answers: the five answers you choose in the free mini assessment are sent to our server to select your three ideas, and are not stored. If you ask us to email you the results, we receive your email address together with those answers.
• Assistant conversations: the questions you type into the AI assistant on this website. They are sent to our AI provider to generate the answer, and the conversation is not saved in your browser after you close the page.
• Account and billing details: if you subscribe, your name, company, billing address and plan. Payments are handled by our payment processor. We do not see or store your full card number.
• Client materials: the files, documents, data, brand assets and access to tools that you share with us so we can complete your requests.

Information collected automatically.

• Server logs: our hosting provider records standard technical data for each visit, such as IP address, browser type and the pages requested.
• Fonts: this website loads fonts from Google Fonts. Your browser sends your IP address to Google to retrieve them.
• Google reviews: when this website shows reviews, the reviews and the reviewers' profile photos come from Google, which also receives your IP address.
• Cookies and analytics: we use Google Analytics to understand how the website is used: the pages visited, the site a visitor came from, the type of device and an approximate location. It sets cookies to tell visitors apart. You can decline them in the notice shown on your first visit, and we do not set them if your browser sends a Global Privacy Control or Do Not Track signal. In the European Economic Area, the United Kingdom and Switzerland they are off until you accept. We do not use advertising cookies.

2. How we use information

• To reply to your questions and schedule calls.
• To provide the service: manage your request board, complete your requests and deliver the results.
• To bill you and keep business and tax records.
• To keep the website and our systems secure.
• To send you service updates. We send marketing emails only if you asked for them, and you can unsubscribe at any time.

3. How we work with AI tools

We complete many requests with the help of third-party artificial intelligence services. This means the materials you share with us may be processed by those services to produce your deliverables. These providers handle data under their own terms and privacy policies.

[Optional commitment: Where the provider offers the option, we use settings that prevent your materials from being used to train its models. Keep this sentence only if it is true for every tool you use.]

Please do not share information you are not allowed to share, or sensitive personal information about other people, unless a request truly requires it and we have agreed on how to handle it.

4. Who we share information with

We do not sell your personal information. We share it only with:

• Service providers that help us operate, including providers of website hosting, payments, the request board, scheduling, email and AI services. Current providers: [list them, e.g. Stripe, Trello, Google].
• Platforms you ask us to work in, such as your advertising, website or email accounts, when a request requires it.
• Authorities, when the law requires it or to protect our rights and the safety of others.
• A successor, if the business is sold or merged. The new owner would remain bound by this policy.

5. How long we keep it

We keep contact details for as long as we are in touch with you. We keep client materials while you are a client and for [retention period, e.g. 90 days] afterwards, unless you ask us to delete them sooner. We keep billing records for as long as tax and accounting rules require.

6. Your choices and rights

You can ask us to give you a copy of your personal information, correct it or delete it by writing to carlos.ramirez@sme-hub.com. We will answer within 30 days. Depending on where you live, you may have additional rights under local privacy laws, and we will honor them.

7. Security

We limit access to your information to the people who need it, use accounts in your company's name whenever possible, and ask you never to send passwords in plain text. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

8. Children

Our services are for businesses. This website is not directed to children, and we do not knowingly collect personal information from anyone under 16.

9. International visitors

We operate from the United States, and your information is processed there. If you visit from another country, you understand that its data protection rules may differ from those in the United States.

10. Changes to this policy

We may update this policy. When we do, we will change the date at the top of this page, and we will tell current clients by email if the changes are significant.

11. Contact

[Legal entity name, e.g. Your Company LLC]
[mailing address]
carlos.ramirez@sme-hub.com